Troubleshooting

Save status and recovery

Check the save status before closing the page. If an upload has not been saved, keep the page open and use Retry upload when connectivity returns. That recording is still in memory and may not survive closing the page. This differs from server-preserved unfinished captures, which you can reopen from Home or History.

For a saved capture, follow its stage-specific retry: transcription, extraction, or Hands-Free follow-up. Completed work is reused; you do not need to record again. If processing stalls, use Retry. Audio-dependent recovery ends once the retained audio is unavailable; saved transcript work can still be used.

Rescue a capture manually

If a capture has no structured Items, or its follow-up context has expired, choose an Item type, title, details, and optionally an existing Project. Manual rescue retains the complete source transcript. Check the saved result before retrying again.

Email Support whenever you need help. A rough time, the step you reached, and any message you saw can help us start investigating; we may ask for more details.